Contact
info@citchencandleco.com
Store info

Mon-Fri, 9am-5pm

Directions

659 Bloor St W, Toronto, ON, CA

659 Bloor St W, Toronto, ON, CA

Mon-Fri, 9am-5pm

FAQs

You have questions and we have answers. If your question is not answered here please contact us via our contact page and we will respond within 24-48 hours.

Shipping  

To make things easier we offer two flat rate shipping options. The first being $10 to anywhere in Canada no matter what you order. This is the most economical option and ensures your package should arrive within 5-7 business days. We also offer a $15 express flat rate shipping option. Which ensures your package arrives in 2 business days (not in peak season ie Christmas and Mothers Day). 

Returns 

Due to the nature of our products we do not offer physical exchanges. As you would have to burn the candle to know you did not like it. We do, however, offer replacements. If your not pleased with your candle we will replace it with a different scent or offer a refund, within reason. 

Broken Candles 

Occasionally a package gets handled a little more roughly than we would like and as our candles are housed in glass. There can be breakage. If your candle is broken please take a photo. Let us know via the contact page and dispose of the candle. We will gladly replace and ship it for you at no additional cost. 

Disposing Of Your Jars and Excess Wax

You have used your candle and your wondering what to do next? Disposing of your jars and any excess wax is easy and we have included the steps below: 

1: Remove the decorative ribbon and label. Dispose in the trash. 

2: Take your jar and run it under hot water. Our soy wax is 100% natural and water solvable. The hot water will melt the excess wax and allow it to break up and wash clearly down the drain. Causing no harm to your sink, pipes or your cities water treatment. Once all the excess wax has been dissolved. The wick will pop up easily and can be put in the compost or trash depending on the city you live in. 

3: Take the remaining jar and lid. Wash with hot soapy water if you would like to reuse the jar and lid. If you do not want to reuse it. Place both the jar and lids in your recycling bin. Jars in lids are accepted in every recycling program in North America. 

4: Repeat steps for tin candles and wax melts, room sprays and essential oils. 

Happy Burning!