Call
1.416.414.6589
Contact
info@citchencandleco.com
Store info

Mon-Fri, 9am-5pm

Directions

659 Bloor St W, Toronto, ON, CA

659 Bloor St W, Toronto, ON, CA

Mon-Fri, 9am-5pm

FAQs

You have questions and we have answers. If your question is not answered here please contact us via our contact page and we will respond within 24-48 hours.

Shipping  

To make things easier we offer two flat rate shipping options. The first being $10 to anywhere in Canada no matter what you order. This is the most economical option and ensures your package should arrive within 3-5 business days. We also offer a $15 express flat rate shipping option. Which ensures your package arrives in 2 business days (not in peak season ie Christmas and Mothers Day). 

Returns 

Due to the nature of our products we do not offer physical exchanges. As you would have to burn the candle to know you did not like it. We do, however, offer replacements. If your not pleased with your candle we will replace it with a different scent or offer a refund, within reason. 

Broken Candles 

Occasionally a package gets handled a little more roughly than we would like and as our candles are housed in glass. There can be breakage. If your candle is broken please take a photo. Let us know via the contact page and dispose of the candle. We will gladly replace it for you at no additional cost. 

Happy Burning!